Admin Onboarding System
In this module you will discover the key fundamentals your front desk and admin team must master.
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Lessons
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Course Content
L1 – How A Physio Clinic Grows
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L2 – Value Equation
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L3 – Blue Ocean
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L4 – Customer Journey Pre-Contacting Clinic
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L5 – Customer Journey – Contacting The Clinic
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L6 – Customer Journey Handling Objections
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L7 – Customer Journey – Meet & Greet
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L8 – Customer Journey – Admin Therapist Handover
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L9 – Customer Journey – Taking Payment & Packages
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L10 – Customer Journey – 24 Hour Follow Up Phone Call
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L11 – Customer Journey – 2nd Session Onwards
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L12 – Customer Journey – Discharging Patients / 30 Day Follow On Call
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L13 – Customer Journey – Cancelled DNR And DNA’s
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L14 – Customer Journey – Customers For Life
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L15 – Customer Journey – Outbound Calls – Part 1 – Mindset
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L16 – Customer Journey – Outbound Calls – Part 2 – 6 Stages Of A Call
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L17 – Sales Calls Framework O’s and X’s
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